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BMO clients face outages in Canada, U.S. following data centre fire alarm

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Banking clients on both sides of the border have reported issues accessing Bank of Montreal (BMO) services Thursday.

In a statement to CTV News, the bank said the service disruption was caused by a “false fire alarm” pulled at a BMO data centre overnight.

Third-party monitoring site Downdetector showed spikes in user reports for outages, jumping from a baseline of at or near zero during the daytime Wednesday to nearly 200 in the 10 p.m. hour, dipping overnight and rising again from 5 a.m. onward. Issues appear to be affecting both Canadian and U.S. clients.

As of 8:30 a.m. Thursday, BMO’s website features a banner reading that clients “may not be able to access online banking right now, because of a technical problem,” and assuring clients that the bank is working on a solution.

In the BMO statement, a spokesperson wrote that work is ongoing to restore service, but in the meantime, clients can access services via the bank’s ATM network.  

This is a breaking news story. Check back for more information.

With files from CP24.com’s Joshua Freeman and Courtney Heels

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